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Shopping Information
Souk Essaouira is an online marketplace that connects customers with authentic products and services from Essaouira, Morocco. We offer a wide range of handmade crafts, natural products, local honey, artisanal food, cosmetics, and unique cultural experiences. Our goal is to provide an authentic shopping experience that promotes local artisans and supports the community.
Payment Information
To place an order, simply browse our products, select the items you’d like to purchase, and click on the “Add to Cart” button. Once you’re ready, proceed to checkout by clicking the shopping cart icon. Fill in your shipping details, choose a payment method, and confirm your order. You will receive an email confirmation once your order is successfully placed.
We accept payments via credit/debit card, PayPal (if available), and other secure online payment methods. Payments are processed securely through our trusted payment gateways. Your payment information is encrypted and protected.
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor your package’s status through the shipping provider’s website.
Yes, we offer international shipping to many countries. During checkout, you will be presented with available shipping options based on your location. Please note that customs duties, taxes, and import fees are the responsibility of the customer.
Shipping times vary based on your location and the shipping method selected. Domestic orders typically arrive within 5-7 business days, while international orders may take longer (up to 14-21 business days). You will be notified with an estimated delivery date during checkout.
Order Returns
We apologize if your order arrives damaged or incorrect. Please contact our customer service team immediately at contact@soukessaouira.com, providing your order number and a photo of the damaged item. We will offer a replacement or refund, depending on the situation.
If you are not satisfied with your purchase, you can return or exchange most items within 30 days of receipt.
If you need to cancel or modify your order, please contact us as soon as possible. Once the order has been processed or shipped, we may not be able to make changes. However, we will do our best to accommodate your request.
Yes, you can exchange an item for a different size or color. Please contact our customer support team for assistance.
Shopping Information
Currently, we do not offer gift cards. However, we are constantly evolving, and we may offer this option in the future. Stay tuned for updates!
Yes, many of the products we sell on Souk Essaouira are handmade by local artisans using sustainable, eco-friendly practices. We focus on promoting local, natural products that have minimal environmental impact, such as organic honey, handmade cosmetics, and eco-conscious packaging.
If you have any questions, issues, or concerns, our customer support team is here to assist you. You can reach us via email at contact@soukessaouira.com. We aim to respond to all inquiries within 24-48 hours.
We occasionally offer special discounts, promotions, and seasonal sales. Be sure to sign up for our newsletter to stay informed about our latest offers and exclusive deals!
If you are a local artisan or producer from Essaouira and would like to sell your products on our platform, please contact us at contact@soukessaouira.com. We’d love to discuss the opportunity to feature your products on Souk Essaouira!
Yes, we take your privacy seriously. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information. We use secure payment gateways and encryption to ensure your information is safe.