Privacy Policy

At Souk Essaouira, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit or make purchases through our website, www.soukessaouira.com. By using our site, you agree to the practices described in this Privacy Policy.

Information We Collect

We collect several types of information to provide and improve our services:

• Personal Information: When you create an account or make a purchase, we collect personal details such as:
  • Name
  • Email address
  • Shipping address
  • Billing information
  • Phone number (optional)
• Payment Information: When you place an order, we collect payment details (credit/debit card number, expiration date, billing address) through our secure payment gateway provider. We do not store your payment information on our servers.
• Transaction Data: We collect details about the products you purchase, including order numbers, transaction history, and payment status.
• Usage Data: We may collect information about how you use our website, including pages visited, time spent on the site, and links clicked. This helps us improve the user experience.
• Cookies and Tracking Technologies: We use cookies and other tracking technologies to collect data on how you interact with our website. This helps us improve functionality and personalize your experience. You can control cookie preferences through your browser settings.

How We Use Your Information

We use the information we collect in the following ways:

• Order Processing: To fulfill and manage your orders, including shipping, billing, and customer service.
• Account Management: To create and maintain your account, allow you to track orders, and manage your preferences.
• Customer Support: To respond to your inquiries, process returns or exchanges, and resolve any issues related to your orders.
• Personalization: To offer personalized product recommendations and improve your browsing experience.
• Marketing: With your consent, we may send you marketing communications, such as newsletters or promotions. You can opt out of these emails at any time by clicking the “unsubscribe” link.
• Improvement of Services: We use data to analyze website usage and improve our services, including functionality, design, and content.

How We Protect Your Information

We take the protection of your personal data seriously and implement a variety of security measures to safeguard it:

• Encryption: Sensitive payment information is transmitted via secure SSL encryption to prevent unauthorized access.
• Access Control: Only authorized personnel have access to your personal data.
• Data Storage: We store your personal data on secure servers protected by firewalls and other security measures.

However, please note that no method of data transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Sharing Your Information

We may share your personal information in the following situations:

• Service Providers: We work with third-party companies (e.g., payment processors, shipping companies, and IT service providers) to perform services related to your order. These third parties only have access to the information necessary to complete their tasks and are obligated not to disclose or use it for other purposes.
• Legal Requirements: We may disclose your information if required by law, to comply with legal processes, or to protect our rights, property, or safety.
• Business Transfers: If Souk Essaouira is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access and Correction: You can access and update your personal information through your account settings or by contacting us directly.
• Deletion: You can request that we delete your account and personal data, subject to certain legal and contractual obligations.
• Opting Out of Marketing: If you no longer wish to receive marketing communications from us, you can opt out by clicking the “unsubscribe” link in any email or contacting us directly.
• Cookie Management: You can manage your cookie preferences through your browser settings, though disabling cookies may affect the functionality of the website.

Cookies and Tracking

Cookies are small text files stored on your device when you visit a website. They help us improve our website and provide you with a more personalized experience. Specifically, we use cookies for:

• Authentication: To keep you logged in to your account.
• Performance: To monitor website traffic and improve site performance.
• Targeting: To deliver personalized content and ads based on your interests.

You can choose to block or delete cookies through your browser settings. However, this may limit some of the features on the website.

Third-Party Links

Our website may contain links to other websites, including those of our vendors, partners, or affiliates. Please note that we are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any website you visit through external links.

Changes to the Privacy Policy

Souk Essaouira reserves the right to modify this Privacy Policy at any time. Any changes will be posted on this page, with the updated date noted at the top. We recommend reviewing this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at:

 Email : contact@soukessaouira.com

Phone: (212) 6 29 07 90 44