Terms & Conditions

Introduction

Welcome to Souk Essaouira, your go-to marketplace for authentic products and services sourced directly from the artisans and producers of Essaouira, Morocco. By accessing or using our website, www.soukessaouira.com, you agree to be bound by these Terms & Conditions, which govern your use of our services. If you do not agree to these terms, please refrain from using our website.

General Information

Souk Essaouira is an online platform dedicated to showcasing and selling local products from Essaouira, including handicrafts, cosmetics, natural products like honey, artisanal food, and unique cultural experiences. The website acts as a bridge between local vendors and customers who want to experience the authentic flavors and craftsmanship of Essaouira.

We strive to ensure that every transaction is secure, fair, and contributes to the growth of local businesses. Our goal is to promote sustainable, ethical products and empower the local community.

User Responsibilities

By using our website, you agree to:

• Provide accurate and complete information when creating an account or making a purchase.
• Maintain the confidentiality of your account details, including your username and password. You are responsible for any activities under your account, whether or not authorized by you.
• Use the website for lawful purposes only, in compliance with local laws and regulations.
• Not engage in any fraudulent or illegal activity, such as unauthorized transactions, or attempt to gain access to other users’ accounts or personal data.

Account Creation and Security

• To purchase items or access certain features on Souk Essaouira, you may need to create an account. During registration, you will be asked to provide personal information such as your full name, email address, shipping address, and payment details.
• You must ensure that all information you provide is accurate and up-to-date.
• You are responsible for maintaining the security of your account and immediately notifying us if you believe your account has been compromised.

Intellectual Property

• All content on the Souk Essaouira website, including but not limited to logos, product images, descriptions, designs, and text, is the exclusive property of Souk Essaouira or its content providers. This content is protected by copyright, trademark, and other intellectual property laws.
• You may not copy, modify, distribute, or otherwise use any of this content without our express written consent.

Payment Terms

• All transactions made through Souk Essaouira are processed via secure payment systems. We accept major credit and debit cards, as well as payment services like PayPal (if available).
• Prices for products and services are clearly stated on our website, but may vary depending on the vendor, product type, and shipping destination.
• You agree to pay for all products and services ordered through the website, and authorize us to charge your payment method for any applicable charges, including taxes and shipping costs.
• If an issue arises with your payment, we may contact you for resolution, and may cancel the order if payment cannot be successfully processed.

Order Processing

• Orders are processed upon receipt of full payment, and delivery times are estimated at checkout.
• Orders may take longer to process during peak periods (such as holidays or special events). We will notify you of any significant delays.
• In the event an item is out of stock or unavailable, we will notify you and offer alternatives or process a refund.

Shipping

• Shipping Methods: Souk Essaouira offers various shipping options, depending on the location and the vendor. These options will be displayed at checkout.
• Shipping Costs: Shipping costs are calculated based on the shipping method, order size, and destination. You will be provided with a total before confirming your purchase.
• International Shipping: We offer international shipping; however, some products may not be available for shipment to certain regions. International customers are responsible for any customs duties, taxes, or import fees that may apply.

Returns and Refunds

• Souk Essaouira has a Return and Exchange Policy in place. Please refer to the “Returns + Exchanges” section for detailed information on how to initiate a return, exchange, or request a refund.
• In the event a product is damaged, defective, or incorrect, we will facilitate a return or replacement. However, return shipping fees may apply unless the product is found to be faulty.

Limitation of Liability

• Souk Essaouira is committed to ensuring a seamless shopping experience; however, we cannot be held responsible for:
  • Delays in shipping due to circumstances outside our control, such as weather conditions, customs delays, or issues with shipping carriers.
  • Unauthorized use of your account if you fail to maintain the security of your account details.
  • Any loss, damage, or inconvenience arising from the use of the website, except as required by law.

User-Generated Content

• Users may post reviews, ratings, or comments on products, services, or other content. By submitting content to the website, you grant Souk Essaouira a non-exclusive, royalty-free, worldwide license to use, display, and distribute the content in any media format.
• You are solely responsible for the content you post, and agree not to post anything that is illegal, harmful, or violates the rights of others.

Governing Law

• These Terms & Conditions shall be governed by and construed in accordance with the laws of Morocco. Any disputes arising from the use of the website shall be subject to the exclusive jurisdiction of the courts in Essaouira, Morocco.

Modifications

• Souk Essaouira reserves the right to modify these Terms & Conditions at any time. We will notify you of any material changes by posting an updated version on the website. It is your responsibility to review these terms regularly for updates.